When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.īBB Business Profiles generally cover a three-year reporting period. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. I am currently only 3 months outside the warranty and the issue became severe 2 months outside the warranty period.īBB Business Profiles may not be reproduced for sales or promotional purposes.īBB Business Profiles are provided solely to assist you in exercising your own best judgment. The icing on the cake is that the person I was emailing was committed to telling me I am 'far' outside the warranty period which is plainly not true. These homes are built ridiculously fast and it's apparent that they care more about making money than actually committing to their values of quality workmanship. I don't understand how I'm supposed to diagnose the issue myself to be able to determine the correct course of action. They strictly adhere to the warranty time lines and absolutely do not care about trying to understand issues that are plainly their fault. After multiple emails with the warranty side of Synergy, it became apparent that they do not care that they caused the issue and even doubt the issue was from their poor workmanship. How a blade got stuck in my drain is pretty obviously an issue not caused by my negligence. After 3 separate visits, the company had found a ***** blade stuck in my 3' main drain line.

Out of desperation I called a company to come clear the drains. My girlfriend and daughter had to use water throughout the day and I couldn't sleep or stand by with water backing up daily. I was working nights at the time and felt rushed to fix the issue. Water had kept backing up and this occurred two months outside the 2 year distribution systems warranty offered by **** Homebuyers. I had cleared the drains to my knowledge up until the slow draining became a daily issue. The issue would subside for some time and came back on a few occasions. I was able to use caustic drain cleaner and a plunger to remedy this. However, an issue occurred with my drains within the first few months of moving in. Small warranty issues were easily addressed in the beginning. I am a first time home buyer and the experience of buying the home was easy and painless.

Synergy homes builder